RETURN POLICY

We guarantee your satisfaction.   Within one week of the receipt of your order, you may return it for a full refund, less shipping charges and a 20% restocking fee - provided the ornament and packaging is in its original condition.  

Custom orders (unless deemed defective), special discounts and sales items are not returnable.

If no shipping was charged (on orders over $300), we will issue a full refund less a 20% restocking fee and 10% to recover initial shipping costs.

Do not return ornaments without contacting us first.   We will provide you a Return Goods Authorization (RGA#) before any ornament is returned to us.   We will not accept returns without an RGA number clearly written on the shipping box.

REFUNDS

We will notify you via e-mail of your refund once we have received the returned ornament and inspected it for damage. We refund shipping costs only if the return is a result of our error.

How to return non-defective ornaments

To return non-defective ornaments, simply email or call us toll-free at 1-877-437-1558. We will issue a Return Goods Authorization Number (RGA#), provide return shipment instructions, and assist you with all other return questions.

Returns must include the original box, packaging, and accessories.

After receiving the Return Goods Authorization Number, you will have 5 days in which to return the product to Snowflake Ornament Company. After 5 days the Return Authorization will expire and no replacements or refunds will be given.

Your Responsibilities when returning ornaments

When returning product to Snowflake Ornament Company it is your responsibility to pack the product in the original box with sufficient packaging material, mark the box with the issued RGA (Return Goods Authorization) number, and it is in your best interest to insure the package.